FAQs/Shipping/Returns

DISCOUNT CODES

Offers cannot be combined. Only one code can be used per offer on our website and cannot be applied to bundle deals/sale items.

ORDER PROCESSING

Our normal processing time is 3 to 5 business days. Please allow 7 to 10 business days of processing during HOLIDAY SEASON and SALES. We will update time frames if there are any changes.

Days and hours of operation are from Monday to Friday, 10am to 6pm. We are closed on Saturdays and Sundays as well as Federal Holidays. Orders placed after processing time will begin on the next business day.

SHIPPING

U.S. Domestic orders are shipped via the United States Postal Service (USPS) or UPS. Once order is ready for processing, an email confirmation will be sent out with tracking information. 

RETURNS

Due to the nature of the items in our shop, returns are not accepted. However, we want you to love what you receive so email ascentmindbodyco@gmail.com with any questions or concerns you may have with your order.

LOST/DAMAGED PRODUCTS

We are not responsible for lost or stolen packages. Please ensure the correct mailing address is given at the time the order was placed. If tracking is showing that your package was delivered and you have not received it, please contact USPS/UPS to file a claim - we will be happy to assist you with this process.

If your package was damaged in transit, please email a photo to ascentmindbodyco@gmail.com immediately upon receipt so that we can send a replacement.

GENERAL QUESTIONS?

Please email ascentmindbodyco@gmail.com if you have any questions about an item in our shop or your order.